FAQ

Product questions

What can I use the products for?
  • for skin rejuvenation instead of anti-wrinkle cream
  • for disinfecting wounds instead of wound disinfectant fluid
  • for hair care instead of hair lotion
  • for aphthous and oral disinfection instead of mouthwash
  • for foot fungus, nail fungus instead of antifungal creams
  • instead of anti-wart cream
  • for sunburn and insect bites instead of skin soothing cream
  • for cleansing the pores of the skin instead of a facial cleansing tonic

Spray the affected skin area from a distance of 10-15 cm 3-4 times a day. It is important not to bind or cover the skin surface afterwards allowing it proper ventilation.

This depends to a large extent on the method of use, the frequency and the size of the skin area to be treated. In our general experience, 1 bottle of 100ml Arquebusade is enough for 1-2 months for an average family.

YES. The Arquebusade Elixir is made by a special distillation process so that it contains no ingredients other than herbal extracts pure water and alcohol.

Even today the most advanced biochemist labs in the world cannot artificially reproduce the active agents of many herbs found in the wilderness. The complex effects of the Arquebusade Water due to the synergy of medicinal herbs and plants render quite a wide range of applications possible in restoring skin problems and in safeguarding the beauty and the health of our skin. 

The product has no known side effects. However, it is recommended that you perform a skin test before use to prevent any allergic reactions.

Orders & Shipping

Postage Charges within Australia
  • Orders over $99 – Free Delivery Registered postage anywhere within Australia
  • Orders under $99 – $12 flat rate Registered postage anywhere within Australia
  • Tracking number is provided once items dispatched.
  • All shipping fee is calculated in Australian dollars.
  • Delivery cost is automatically added to your cart and checkout
  • All products are dispatched from our warehouse in Melbourne, VIC
  • Products are dispatched next business day upon receiving payment.
  • In cases of bank transfer payment, your order will only be processed after full payment received.
  • Orders will be processed and shipped on working days only, Monday to Friday. No processing and shipping on Saturdays, Sundays and on Public Holidays.
  • We cannot take responsibility for delayed delivery once the products have left our premises as it is out of our control.
International Shipping

International orders will be shipped by registered postage. Shipping  fee will be calculated at checkout.

All shipping destinations will receive tracking numbers once items dispatched.

Delivery time: 3-12 days depending on location.

Lost and damaged parcels

On the rare occasion that an item arrives broken or damaged, please email us a photograph within 7 days of receipt to support@arquebusade.com.au and we will arrange a replacement for you.

 Once the parcel is left our premises it is out of our control and it becomes the responsibility of the shipper and/or receiver. We make everything possible on our side to inspect and pack your items carefully to avoid damage during transit ensuring that you receive them in original condition.

Once your order has been placed, we’re unable to cancel or make any changes to your order.

Please see our returns policy here.

Satisfaction of our customers is paramount at Arquebuse Skincare Australia. If you are not 100% satisfied with your purchase, simply send it back within 14 days and we’ll refund the full cost of the item less shipping costs, financial institution charges to your credit card (or original method of payment).

For returns please contact us at support@arquebusade.com.au

To be eligible for a return, the item must be in its original packaging, unused and in the same condition that you received it. Please note that we cannot offer exchanges or refunds on any sale, opened or used products.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your item, we will inspect it and notify you that your return is approved. We will process a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

International Customers, duties and taxes are collected by the government in your country, therefore we cannot reimburse for these expenses.

Satisfaction of our customers is paramount at Arquebuse Skincare Australia. If you are not 100% satisfied with your purchase, simply send it back within 14 days and we’ll refund the full cost of the item less shipping costs, financial institution charges to your credit card (or original method of payment).

For returns please contact us at support@arquebusade.com.au

To be eligible for a return, the item must be in its original packaging, unused and in the same condition that you received it. Please note that we cannot offer exchanges or refunds on any sale, opened or used products.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your item, we will inspect it and notify you that your return is approved. We will process a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

International Customers, duties and taxes are collected by the government in your country, therefore we cannot reimburse for these expenses.

Since 1516.

Our Extraordinary Story

The history of Arquebusade Water goes back to the beginning

of the 16th century’s franch monks.